Useful Information

• The Beauty Rooms are situated opposite the bus station, next to The Bassment, 12 Wells Street Chelmsford CM1 1HZ. Click here to contact us. 
• The nearest car park is the short stay car park behind The Ship pub or on street parking in the area.
• Gift vouchers are available for a specific treatment or to the value of your chosen amount. Gift vouchers are valid for 6 months. Gift Vouchers are not valid with our practitioners. Click here to purchase our gift vouchers. 
• Please view our Allergy and Medical Advice section below and inform your therapist if any of these apply to you, as treatments can be affected.
• A patch test is required 24 hours prior to Brow and Lash Tinting and Lash Extensions, this is to test for allergic reactions.
• All major credit & debit cards welcome (excluding American Express).
• Please book in advance for evenings & weekends, to avoid disappointment.
• Treatment times are approximate and may vary.
• 16-18 year olds must be accompanied by an adult throughout their treatment.
• We cannot offer treatments to anyone under the age of 16 years.
• We cannot offer Spray Tans to anyone under the age of 18 years.
• Every client will be given a loyalty card on which points can be collected at each treatment.
• Your Therapist may ask for your consent to take before and after photos of your treatment. These photos may be used for marketing. Please tell your Therapist if you do not consent to photos being taken.

Cancellation Policy

• We operate a 48 hour cancellation policy so kindly ask you to give 48 hours notice when cancelling or re-booking your appointment please. We appreciate that things come up but at short notice we are unable to fill the space so you will incur 100% of the cost of your appointment on your next bill. The same applies if you fail to turn up for your appointment. We hope you appreciate that our time is precious and we have other clients who are waiting for appointments. Thank you for your understanding.

Online Booking Policy

• Our online booking system is provided by the company Phorest.
• When booking an appointment online you may be required to pay a reservation fee/deposit using either a credit or a debit card.
• The amount of the reservation fee/deposit will depend on the total cost of your booking and will range from £0.50 to £1.50. Phorest use a third party payment gateway company to process this payment.
• You may cancel an online appointment up to 48 hours in advance of the time of your appointment by going to your Phorest account.
• If an appointment has not been cancelled with 48 hours notice The Beauty Rooms reserve the right to charge the balance of the appointment cost (i.e. the payment due which equals the total cost of the appointment minus the reservation fee/deposit).
• Cancellation of an appointment with more than 48 hours notice will only result in loss of the reservation fee/deposit.
• If The Beauty Rooms needs to cancel an appointment booked online the reservation fee/deposit will be credited to your Phorest account and can be used to reserve future bookings.
• By making a reservation with your credit or debit card, you agree that if you cancel your appointment with less than 48 hours notice or if you fail to arrive by the agreed appointment time, you authorise The Beauty Rooms to charge your credit or debit card without further reference to you, the relevant amount (as detailed above).